Re: Can't disable Dropbox Backup

mrylander · ‎03-15-2023

I'm trying to disable backup but getting the error message below. Mac OS 13.2.1 (22D68). Dropbox Beta.

mrylander · ‎03-25-2023

Hi Daphne - here is what they suggested. It fixed the issue for me. Good luck.

1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.

Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity.

View solution in original post

Hannah · ‎03-15-2023

Hey @mrylander, thanks for bringing this to our attention.

Is it possible that syncing is paused on the Dropbox application?

If not, what's the sync status and version of the app?

You can hover over the Dropbox icon in your menu bar, to see this info.

Let me know and we'll go from there.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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mrylander · ‎03-15-2023

mrylander · ‎03-16-2023

Still cannot disable backup.

Hannah · ‎03-16-2023

Thanks for the update and the screenshots, @mrylander.

If you haven't already, can you please restart your computer?

Also, please make sure that no other apps are running at the time you try to disable backup and let us know if the issue persists.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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mrylander · ‎03-17-2023

I restarted and closed all apps. Here are the two screens that appear after attempting to stop backups. The first screen only appeared once and I could not repeat that one.

Hannah · ‎03-17-2023

Thanks for the additional info and the screenshots, @mrylander.

Can we perhaps send you an email, so we can look further into this?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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mrylander · ‎03-17-2023

That would be very helpful!

[removed per the Dropbox Community Guidelines]

Hannah · ‎03-17-2023

Thanks, @mrylander! I just sent you an email, so I'll see you there. 🙂

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Greensandz · ‎03-25-2023

Good morning,

I am having the same issues.

Please help!!

Thank you

Daphne