Settings and Preferences
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I'm trying to disable backup but getting the error message below. Mac OS 13.2.1 (22D68). Dropbox Beta.
Hey @mrylander, thanks for bringing this to our attention.
Is it possible that syncing is paused on the Dropbox application?
If not, what's the sync status and version of the app?
You can hover over the Dropbox icon in your menu bar, to see this info.
Let me know and we'll go from there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Still cannot disable backup.
Thanks for the update and the screenshots, @mrylander.
If you haven't already, can you please restart your computer?
Also, please make sure that no other apps are running at the time you try to disable backup and let us know if the issue persists.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I restarted and closed all apps. Here are the two screens that appear after attempting to stop backups. The first screen only appeared once and I could not repeat that one.
Thanks for the additional info and the screenshots, @mrylander.
Can we perhaps send you an email, so we can look further into this?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks, @mrylander! I just sent you an email, so I'll see you there. š
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Good morning,
I am having the same issues.
Please help!!
Thank you
Daphne
Hi there!
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