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StitchG's avatar
StitchG
New member | Level 2
6 months ago
Solved

Can't change my Dropbox account email to a Gmail address

Hi, I am trying to change me email to a gmail address, but the dialog when pressing 'Update email' sets a red ring around the 'new email' entry field and just has a small red cross below it with no ...
Account Settings
emails
  • Jay's avatar
    Jay
    6 months ago

    Is it possible that the Gmail address is currently being used by another Dropbox account already? 

     

    Have you attempted to login to Dropbox using that email, or tried to reset a password for it?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Yes, if there's nothing on that account and no other devices connected to the account, then go ahead and delete it. This would free up that email to let you change the email on that account.

StitchG's avatar
StitchG
New member | Level 2
6 months ago

All done now, thanks very much for your help (but you may want to report than an error message should have been displayed)

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