We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Belal's avatar
Belal
New member | Level 2
7 years ago

Can't access my account, used a temporary email a year ago

Hi i've created many years ago a dropbox account with a temporary mail ([personal information removed]). I remember it's pass cause last year i had it on my old phone now with a new one (the last one was stolen) i can't access my account. Please try to help me i really need that account. Thank you for any help.

Account settings and sign in
  • Lusil's avatar
    Lusil
    7 years ago
    Hey Belal1 - although I’m not quite clear if it’s the same as the original poster.
     
    If you remember your email address associated with your Dropbox account, have you tried resetting your password?
     
    If the issue persists or you’re not able to receive the password reset email, I’d kindly recommend logging a ticket with our Support team since this involves account-specific and sensitive info. 
     
    Let me know of any updates on the matter. 
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there Belal. Initially, please note that I’ve removed personal info included in your post above for security and privacy reasons. 
     
    Moving on to your concern though, it’s to my understanding that you’d like to sign in with a different Dropbox account than the one you’re currently signed in with on your mobile device.
     
    In that case, have you tried signing out of your current Dropbox account and signing in with the other one?
     
    If this doesn’t help, could you provide me with a bit more info so as to have a better understanding of your concern? If you’re seeing any errors, a screenshot (omitting any personal info) would be very useful as well. 
     
    Let me know of any update on the matter! :grin:
    • Belal1's avatar
      Belal1
      Explorer | Level 3
      7 years ago
      Thank you for your kindness. I'll try to explain you better: i had this temporary mail with wich i used to log in. They stole my old iphone, i bought a samsung s8 downloaded dropbox and it doesn't accept my temporay mail and password. I don't know if the problem is that i used a temporary mail to register so they banned it or who stole my phone changed the password. Hope you can help me i had many photos i would like to recover and hope no one stole them... Thanks again.
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Belal1 - although I’m not quite clear if it’s the same as the original poster.
         
        If you remember your email address associated with your Dropbox account, have you tried resetting your password?
         
        If the issue persists or you’re not able to receive the password reset email, I’d kindly recommend logging a ticket with our Support team since this involves account-specific and sensitive info. 
         
        Let me know of any updates on the matter. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!