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Forum Discussion
Can’t access email to sign back in
Hello, I’m struggling to sign into my other drop box account, I put my email in and forgot the password so it sends me a code to verify the account but I can’t access my email that it’s sending it to anymore. Is there any way to change this and put it on my new email. I don’t want to loose everything I have in that Dropbox account.
- Rich
Super User II
Mitcho94 wrote:
I’m struggling to sign into my other drop box account, I put my email in and forgot the password so it sends me a code to verify the account but I can’t access my email that it’s sending it to anymore.You can try contacting Support, but without access to the email account, it's unlikely that you can gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
