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MFR61's avatar
MFR61
Explorer | Level 3
4 years ago

Account not accessible with new devices

I cannot Access my Dropbox account with new devices. When I try to reset password I do not receive the reset e-Mail. How can I get back to my Account eventually?   Best Regards  Michael
Account Access and Security
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  • Walter's avatar
    Walter
    4 years ago
    Hey MFR61 - welcome to the Community and sorry to hear you're having issues with resetting your account's password. 

    If you can't find the reset email in your junk/spam folder as well, may we reach out via email to assist further?

    Thanks a bunch, Michael!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey MFR61 - welcome to the Community and sorry to hear you're having issues with resetting your account's password. 

If you can't find the reset email in your junk/spam folder as well, may we reach out via email to assist further?

Thanks a bunch, Michael!
MFR61's avatar
MFR61
Explorer | Level 3
4 years ago

Hi Walter, 

I accepted the Solution to handle the issue via e-Mail contact.

Since then nobody approached me to resolve the issue with the Access to my blocked Drop Box Account. May I ask for further Support please. In this blocked Account I have a lot of pictures which I do not warnt to loose.

 

Thanks for your Kind Support.

Michael

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    I've just sent you an email to investigate MFR61.

    Please take a look at your email's inbox and we'll take it from there. 

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