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MFR61's avatar
MFR61
Explorer | Level 3
4 years ago

Account not accessible with new devices

I cannot Access my Dropbox account with new devices. When I try to reset password I do not receive the reset e-Mail. How can I get back to my Account eventually?

 

Best Regards 

Michael

Account Access and Security
Account settings and sign in
  • Walter's avatar
    Walter
    4 years ago
    Hey MFR61 - welcome to the Community and sorry to hear you're having issues with resetting your account's password. 

    If you can't find the reset email in your junk/spam folder as well, may we reach out via email to assist further?

    Thanks a bunch, Michael!
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey MFR61 - welcome to the Community and sorry to hear you're having issues with resetting your account's password. 

    If you can't find the reset email in your junk/spam folder as well, may we reach out via email to assist further?

    Thanks a bunch, Michael!
    • MFR61's avatar
      MFR61
      Explorer | Level 3
      4 years ago

      Hi Walter, 

      I accepted the Solution to handle the issue via e-Mail contact.

      Since then nobody approached me to resolve the issue with the Access to my blocked Drop Box Account. May I ask for further Support please. In this blocked Account I have a lot of pictures which I do not warnt to loose.

       

      Thanks for your Kind Support.

      Michael

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        I've just sent you an email to investigate MFR61.

        Please take a look at your email's inbox and we'll take it from there. 
  • mehrajdube's avatar
    mehrajdube
    New member | Level 2
    2 years ago

    Did you find an answer to your trouble?

    I am having a similar problem.

    But NO help received.

     

    Regards

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi mehrajdube, could you let me know exactly what you're experiencing on your devices?

       

      Are you trying to connect to a desktop or mobile device? What OS are you currently running on there?

       

      Any other info or screenshots (while hiding personal info) would be helpful!

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