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Windows (10) keeps telling me that Dropbox wants to change files on my machine

Windows (10) keeps telling me that Dropbox wants to change files on my machine

jeffinbville
Explorer | Level 4

Windows (10) keeps telling me that Dropbox wants to change files on my machine. I get the Account Protection security pop-up window multiple times a day and sometimes there'll be dozens of them in the morning. What's going on?

11 Replies 11

Mark
Super User II

Have you given it permission to do the changes?


 


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jeffinbville
Explorer | Level 4

As many times as it asks. Which is more than annoying.

Walter
Dropbox Staff

Hi @jeffinbville - could you send us a screenshot of the notification you mentioned and clarify the Dropbox desktop app's exact status and version as shown in your system tray

 

Did you install it with admin privileges on your machine in the first place?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jeffinbville
Explorer | Level 4

It's been installed for years. The version is 200.3.7099 and the security thing it's looking to is: CLSID: {49423331-2B41-4EDE-838E-F8C8F3F6BF62}

Hannah
Dropbox Staff

Thanks, @jeffinbville.

 

It seems that you are using the beta version of the app (xxx.3.xxxx), which might not give you the most seamless experience of the app.

 

Can you turn off the "early releases" option here and then simply reinstall the app from this link and let me know if it helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jeffinbville
Explorer | Level 4

Okay. All that is done. I guess if you don't hear from me again soon it's been resolved.

Thanks for your response.

jeffinbville
Explorer | Level 4

jeffinbville_0-1716918274577.png

 

Nancy
Dropbox Staff

Hey @jeffinbville. Have you made sure that UAC levels have been set to the default ones? 

 

If yes, and you’re not on a free Basic account with more than 3 devices currently linked, I’d like you to uninstall and reinstall the Dropbox app as the next step.

 

Let me know if that fixes the issue.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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jeffinbville
Explorer | Level 4

This is the only program asking for permissions. Also, I reinstalled last night after two days of NOT getting these messages and now I'm getting them again.

 

Now, I've told Windows not to alert me when programs make changes to my computer and I'm not comfortable with that. There needs to be a better way.

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    jeffinbville Explorer | Level 4
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    Walter Dropbox Staff
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