cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Verification email doesn't have a link in it

Verification email doesn't have a link in it

Howdoo
New member | Level 2

Today I signed up for DropBox. I immediately got an email noting "We just need to verify your email address before your sign up is complete!"

There was no box to confirm, or link to acknowledge. 

Not sure if I am signed up or not.

Thoughts?


5 Replies 5

Jay
Dropbox Staff

Hi @Howdoo, thanks for bringing this to our attention.

 

There should be a link visible in that email. Did you access your email from a program, or from the email site itself?

 

Could you try switching browsers to see if this helps?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Howdoo
New member | Level 2

Jay, there is no link. However, when I scroll my cursor just above the tag line: Happy Dropboxing!, the cursor changes to a pointer. (Apologies, I am not very computer literate.)

That tells me there is an acknowledgement (or something) there, but it is definitely not visible to the human eye. Should I click on it???

 

Jay
Dropbox Staff

When you hover over it, does a URL appear in the bottom of your browser confirming that it's going to a Dropbox site?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Howdoo
New member | Level 2

this is the url when I hover over the invisible link

 

[Removed as per Community Guidelines]

Jay
Dropbox Staff

That should be a valid link then, most likely something was filtered out of the email. Try clicking it to see if this helps.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    Howdoo New member | Level 2
What do Dropbox user levels mean?