@cps_1 wrote:
The email is from no-reply@dropbox.com. Our customers are receiving emails from one our salespeople. The email seems to be origination from Dropbox itself.
Are these emails to some content that has been shared with them? Are you sure your salesperson's account hasn't been compromised?
Dropbox can't control actual spam that's sent in their name (i.e. a forged email header made to look like it originated from Dropbox). If that's what's happening you would need to find something within the email header to flag against within your email security. There's nothing that Dropbox can do in that scenario.
If these emails are actually being sent by Dropbox, then it's likely due to some content being shared with the recipients. If that content is junk, spam, phishing attempts, etc., then it's usually due to someone losing control of their account, often due to weak or stolen credentials.
Have the salesperson sign in to their Dropbox account. If they're able to, change the password, enabled multi-factor authentication, and check the Security page for active devices and web sessions that have signed in, removing any that aren't recognized. Also have them check their email filters because when something like this happens, the attackers often set up filters to hide any incoming email from the service so the victim isn't aware that there's a problem.
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