Unable to reset the password of my account.

[crossroads4health]

Good morning. I have tried absolutely everything dropbox has told me to do to receive the emails to reset my password but I am still not getting them. I usually sign in with google, but I am trying to delete my account and need my password to do that. Anyone have any ideas to help? Thanks!

[Megan]

Hey @crossroads4health, thanks for reaching out.

If I understand this correctly, it sounds like you currently have access to your Dropbox account, right?

Have you tried checking your spam/junk folder of your email in case the communication ended up there? 

Let me know more!

[crossroads4health]

Hi! Yes, we have checked all our spam folders, and we have added the email it is supposed to come from to our contacts. Still nothing.

[Megan]

Thanks for letting me know, in this case can I send you an email in order for us to have a closer look @crossroads4health? 

[crossroads4health]

Yes that would be great. The email is [email removed as per Community Guidelines]

[Megan]

Hey @crossroads4health, I just sent you an email, I'll see you there. 

Cheers!