I can't delete the Dropbox account I set up with Google due to the lack of password

[khsufrenkel]

Hi, I am trying to delete my Dropbox account.

It was created with a Google account and I can sign in fine.

When I try to delete, it prompts for a password. I am unable to create a password.

There is no "send email" option that's listed in the instructions.

I have tried Google Chrome, Microsoft Edge and the iOS app.

When I try "Forgot my password" in Dropbox, no email comes through.

https://help.dropbox.com/account-access/delete-account

[Nancy]

Hi @khsufrenkel, and thanks for your post! 

Did you try to do the same thing via a different browser and the “Send email” option is still missing? Can you send me a full screenshot of what you see on your end? 

Finally, did you try to reset the password via this page and the email can’t be found even in your email’s spam folder? 

Let me know when you’ve got more info.

[khsufrenkel]

Yes, have tried Google Chrome and Microsoft Edge and both have the same text and options.

I downloaded the Dropbox app and signed in there to see if the options changed, but it doesn't.

Yes tried to reset password via that page.

No it definitely did not go to spam. It is going to a company domain that I manage so have been doing message traces to see if any @dropbox.com emails were being received or not.

Google Chrome, same as Microsoft Edge.

 

Dropbox iOS app

[Hannah]

Thanks for the additional info and the screenshots, @khsufrenkel.

Can we reach out to you via email, so we can take a closer look?

[khsufrenkels]

Sure. Ta.

[Walter]

Thanks for the cooperation @khsufrenkel  - I've just sent you an email so that we can investigate, so please take a look at your inbox and we'll take it from there.