Unable to invite family members via email for Family Plan

[Webb1968]

Hi, I just changed my subscription to the Family Plan. I have invited family members by email through the Settings/Family tab under my account but no one in my family is getting the invitation using this option? I tried using the link for one of my family members and that worked fine but I can only use that option once.  Please help

[Megan]

Hi @cardan, thanks for bringing this to our attention.

Could you try clearing your browser's cache and/or another browser and then try to re-send the invites? 

Are they currently a member of another Family plan, or a Dropbox Business team?

Also, keep in mind that you can copy and send a link invite any time, but you can’t re-send an email invite, you'd need to create a new invite or send a link invite instead.

Keep me posted!