Security and Permissions
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Hi there,
I have two email accounts, the old one is no longer in use but it has a lot of valuable files stored in the Dropbox account which I need.
I am now using a new email account with access to Dropbox and wish to transfer the data from the old account to the new account.
How do I do this?
Thanks for clarifying that for us @craigpalmer
In that case, you can simply move all of your content from the older account in one folder and share the folder with your new account.
Let us know if you have any other questions!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @craigpalmer, thanks for bringing this to our attention.
Are you able to access the old Dropbox account and login normally?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there,
Yes I am and I can access all the files on the old Dropbox.
But I want to transfer them to the new account
Cheers
Thanks for clarifying that for us @craigpalmer
In that case, you can simply move all of your content from the older account in one folder and share the folder with your new account.
Let us know if you have any other questions!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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How would you suggest I do that?
@craigpalmer wrote:
How would you suggest I do that?
Hi there,
Thanks for that.
When I share with my new account, my new account is telling me I dont have enough space to accept the folder invitation.
The reason for this I think is because all My Documents files are being backed up using Dropbox making it full.
How do I remove this back up and move to another means to enable space in my new Dropbox?
Cheers
Hey @craigpalmer! You can disable computer backup for your "Documents" folder with these steps.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!