You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
There should be a better warning before merging with a team account
Hi,
I recently received a request from a client to merge with his team account, when what he wanted to do was send me a link to some files. It was his error. I was faced with a choice: open a new dropbox account (so I'd have two) or merge my account with his. It was early and I hadn't had enough coffee. I chose the latter and immediately received an email informing me that my Dropbox account had been cancelled, my money refunded, and all my files were no longer accessible. So, I had made an error too. His error plus my error took a day to undo, and my system is still the updating 220,000 files that had been backed up and had been instantly removed.
Such a major change (cancellation of my account) should not be allowed to occur without at least one warning – something like: "Are you sure you want to cancel your Dropbox account? All your backups will be lost. You will only be a member of the team account."
That would have probably avoided the stress and hassle, as at that point my spidey sense would have finally kicked in, and my Monday would have been saved.
Thank you!
- Jay
Dropbox Staff
Hi GarethLind, thanks for contacting us.
We appreciate the feedback on this matter.
We take all comments into consideration when improving the Dropbox site and services.
