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AnthonyMondz's avatar
AnthonyMondz
New member | Level 2
8 years ago

Old account closed due to inactivity. What can I do?

How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This account is one I just made to post this.

  • Rich's avatar
    Rich
    8 years ago

    ferpal1 wrote:

    My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?


    More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

     

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff

    Hey AnthonyMondz 

    Thanks for getting in touch on the Community, we'd like to welcome you & we hope that you enjoy it here!
     
    Just to clarify, you mention that your account got closed. Did you delete your account or was it closed due to inactivity
     
    Once I have this piece of info, I'll send over more details about it. 
     
    Kind regards, 
    JaneA
    • ferpal1's avatar
      ferpal1
      Explorer | Level 3

      Hello there!

      Help please!!!

      My account gor closed due to inactivity.

      I have been away for a while and did not need to access the account but

      is there a way to re open it? 

      Thank you 

      Fernando

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        ferpal1 wrote:

        My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?


        More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

         

        Open your ticket here: https://www.dropbox.com/support
        Track your ticket here: https://dropbox.zendesk.com

        Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    You may find Anthony that it isnt possible if it was due to inactivity Im afraid.
  • emekusfbi's avatar
    emekusfbi
    New member | Level 2
    Hello my account was closed yesterday about 22:42 pm... i cant afford to close that account , pls how do i reactivate it
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      Hey emekusfbi, as we can only proceed with account-specific matters via our Official Support channel (we’ll need to have direct access to your account details in order to further advise on the matter), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system. I also removed your email address, as this is a public Forum & anything you post us is visible to anyone visiting this thread. 
       
      Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks for checking in with us on the Forum & I’m looking forward to hearing back from you!
  • ghenwaabureslan's avatar
    ghenwaabureslan
    Explorer | Level 3
    hello, 
    I have realized that you have closed my drop box account, i am trying to view my folders with no luck. 
    I need to open the account again in order to view my folders please. 
    thank you 
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      ghenwaabureslan wrote:
      I have realized that you have closed my drop box account ...
      I need to open the account again in order to view my folders please.

      Typically, once an account has been closed, it cannot be recovered, but only Support will know the status of your account. You need to contact them directly, as described in the responses above your own.

      • ghenwaabureslan's avatar
        ghenwaabureslan
        Explorer | Level 3

        Hi,

        How do i contact the support directly??

        any email address ? any telephone number ???

         

    • ghenwaabureslan's avatar
      ghenwaabureslan
      Explorer | Level 3

      hello there !!!!!!!!!!!!!

      IT IS A KIND REMINDER!!! I REALLY NEED MY ACCOUNT BACK, 

      CAN ANYONE JUST GET BACK TO ME BY ANY ANSWER ?????????

      I have realized that you have closed my drop box account, i am trying to view my folders with no luck. 
      I need to open the account again in order to view my folders please. 
      thank you 
  • Mohammedjmahmood's avatar
    Mohammedjmahmood
    New member | Level 2

    Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it? Please it is very important.

    This is my email. [personal information removed per the Community's Guidelines]

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      Mohammedjmahmood wrote:

      Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it?


      Unfortunately, once an account is deleted, neither the account nor the files within it can be recovered.

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Old account closed due to inactivity. What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:220678"},"body":"

Hey AnthonyMondz 

\n
Thanks for getting in touch on the Community, we'd like to welcome you & we hope that you enjoy it here!
\n
 
\n
Just to clarify, you mention that your account got closed. Did you delete your account or was it closed due to inactivity
\n
 
\n
Once I have this piece of info, I'll send over more details about it. 
\n
 
\n
\n
Kind regards, 
\n
JaneA
\n
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Hello there!

\n

Help please!!!

\n

My account gor closed due to inactivity.

\n

I have been away for a while and did not need to access the account but

\n

is there a way to re open it? 

\n

Thank you 

\n

Fernando

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ferpal1 wrote:
\n

My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

\n
\n

More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

\n

 

\n

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

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What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:220703"},"body":"You may find Anthony that it isnt possible if it was due to inactivity Im afraid.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"81","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-05-11T11:02:18.529-07:00","lastPublishTime":"2017-05-11T11:02:18.529-07:00","metrics":{"__typename":"MessageMetrics","views":21049},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:220674/message:220703","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:797866":{"__typename":"User","id":"user:797866","uid":797866,"login":"emekusfbi","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-10-23T10:37:49.648-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:47"},"messagesCount":2,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:797866"},"ModerationData:moderation_data:304892":{"__typename":"ModerationData","id":"moderation_data:304892","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:304892":{"__typename":"ForumReplyMessage","uid":304892,"id":"message:304892","revisionNum":1,"author":{"__ref":"User:user:797866"},"readOnly":true,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumTopicMessage:message:220674"},"conversation":{"__ref":"Conversation:conversation:220674"},"subject":"Re: Old account closed due to inactivity. What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:304892"},"body":"Hello my account was closed yesterday about 22:42 pm... i cant afford to close that account , pls how do i reactivate it","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"120","kudosSumWeight":0,"postTime":"2018-10-23T10:41:29.745-07:00","lastPublishTime":"2018-10-23T10:41:29.745-07:00","metrics":{"__typename":"MessageMetrics","views":18923},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:220674/message:304892","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCwzMDQ4OTYsMzA0ODk2","node":{"__ref":"ForumReplyMessage:message:304896"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCwzMDQ4OTYsMzA0OTA1","node":{"__ref":"ForumReplyMessage:message:304905"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:304896":{"__typename":"ModerationData","id":"moderation_data:304896","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:304896":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:797866"},"id":"message:304896","revisionNum":2,"uid":304896,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:304892"},"conversation":{"__ref":"Conversation:conversation:220674"},"subject":"Re: Old account closed due to inactivity. What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:304896"},"body":"

The name of the account is [personal information removed by moderation for security reasons]

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Hey emekusfbi, as we can only proceed with account-specific matters via our Official Support channel (we’ll need to have direct access to your account details in order to further advise on the matter), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system. I also removed your email address, as this is a public Forum & anything you post us is visible to anyone visiting this thread. 
\n
 
\n
Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks for checking in with us on the Forum & I’m looking forward to hearing back from you!
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hello, 
I have realized that you have closed my drop box account, i am trying to view my folders with no luck. 
I need to open the account again in order to view my folders please. 
thank you 
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ghenwaabureslan wrote:
\n
I have realized that you have closed my drop box account ...
\n
I need to open the account again in order to view my folders please.
\n
\n

Typically, once an account has been closed, it cannot be recovered, but only Support will know the status of your account. You need to contact them directly, as described in the responses above your own.

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Hi,

How do i contact the support directly??

any email address ? any telephone number ???

 

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hello there !!!!!!!!!!!!!

IT IS A KIND REMINDER!!! I REALLY NEED MY ACCOUNT BACK, 

CAN ANYONE JUST GET BACK TO ME BY ANY ANSWER ?????????

I have realized that you have closed my drop box account, i am trying to view my folders with no luck. 
I need to open the account again in order to view my folders please. 
thank you 
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Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it? Please it is very important.

This is my email. [personal information removed per the Community's Guidelines]

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Mohammedjmahmood wrote:
\n

Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it?

\n
\n

Unfortunately, once an account is deleted, neither the account nor the files within it can be recovered.

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