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Forum Discussion

AnthonyMondz's avatar
AnthonyMondz
New member | Level 2
8 years ago

Old account closed due to inactivity. What can I do?

How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This accoun...
Account Access
Security
  • Rich's avatar
    Rich
    8 years ago
    ferpal1 wrote:

    My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

    More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

     

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

emekusfbi's avatar
emekusfbi
New member | Level 2
7 years ago
Hello my account was closed yesterday about 22:42 pm... i cant afford to close that account , pls how do i reactivate it
  • emekusfbi's avatar
    emekusfbi
    New member | Level 2
    7 years ago

    The name of the account is [personal information removed by moderation for security reasons]

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey emekusfbi, as we can only proceed with account-specific matters via our Official Support channel (we’ll need to have direct access to your account details in order to further advise on the matter), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system. I also removed your email address, as this is a public Forum & anything you post us is visible to anyone visiting this thread. 
     
    Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks for checking in with us on the Forum & I’m looking forward to hearing back from you!

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