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My account was hacked, and I found a file informing me about it.

My account was hacked, and I found a file informing me about it.

BensSparkle
New member | Level 2

Hi

Hoping someone can offer me some hope - my Dropbox account has been hacked - the first I knew about it was opening up my PC today and a pop up informed me all my files had been deleted.

I opened dropbox to find all but my vault had been deleted and an image and a text file informing me that my account had been hacked and to contact the email address on the image/text file to recover my files. I tried restore deleted files but there was nothing to show and then tried rewind but it showed nothing prior to 28th september (I definitely used dropbox yesterday so I know there was stuff) 

Is there any hope that Dropbox will be able to recover my files or am I being far too hopeful?

1 Reply 1

Rich
Super User II

@BensSparkle wrote:

my Dropbox account has been hacked - the first I knew about it was opening up my PC today and a pop up informed me all my files had been deleted.


You should contact Support directly.

 

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    Rich Super User II
What do Dropbox user levels mean?