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Re: Account Accidentally Deleted After Moving from Team Plan

My account was accidentally deleted after leaving my client's Dropbox team.

kendradawning
New member | Level 2
August

HELP! A client of mine accidentally added me to their Team account and when they went to undo that action it then deleted my DropBox Plus account entirely! I can't even log in and have a decade worth of files from my business in there. 

 

I have two emails into Dropbox, as well as a tweet on X and have yet to hear from anyone in support. Has anyone else dealt with this issue or know of a phone number for support???

 

Thank you!!

Kendra

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Mark
Super User II
August

Hi Kendra

 

The only people who can fix this are the Team admin - as they now 'own' your account. When you agreed for it to be merged in to the Team you gave over all access and authority to it to them.

 

The team admin needs to follow https://help.dropbox.com/account-access/convert-to-individual - note they must NOT delete the account, they must remove it. Dropbox support wont be able to assist.


 


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kendradawning
New member | Level 2
August

Oh no...thank you! I'll send them this.

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