My account was accidentally deleted after leaving my client's Dropbox team.

kendradawning

HELP! A client of mine accidentally added me to their Team account and when they went to undo that action it then deleted my DropBox Plus account entirely! I can't even log in and have a decade worth of files from my business in there.

I have two emails into Dropbox, as well as a tweet on X and have yet to hear from anyone in support. Has anyone else dealt with this issue or know of a phone number for support???

Thank you!!

Kendra

Mark

Hi Kendra

The only people who can fix this are the Team admin - as they now 'own' your account. When you agreed for it to be merged in to the Team you gave over all access and authority to it to them.

The team admin needs to follow https://help.dropbox.com/account-access/convert-to-individual - note they must NOT delete the account, they must remove it. Dropbox support wont be able to assist.

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kendradawning

Oh no...thank you! I'll send them this.

My account was accidentally deleted after leaving my client's Dropbox team.

My account was accidentally deleted after leaving my client's Dropbox team.

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