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Logged into wrong Dropbox account on my new phone

Logged into wrong Dropbox account on my new phone

badboyer
Explorer | Level 3

I had an account that I had three gigs. Also with files on my Dropbox it won't let me go back to my old one. How do I get back my old account?

3 Replies 3

Nancy
Dropbox Staff

Hi @badboyer, and thanks for your post. 

 

Can you clarify what you see exactly, when trying to access your old Dropbox account? A screenshot can also be helpful. 

 

Let me know when you’ve got more updates.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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badboyer
Explorer | Level 3

when  i re did  drop box to my new phone it  did not  put  my old acc back it i am trying to  get  my  old acc back with all my pic  with  it 

Mark
Super User II

You need to log on to the old account using the old accounts email and password. That is the only way to get it back.


 


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    Mark Super User II
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    badboyer Explorer | Level 3
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    Nancy Dropbox Staff
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