Logged into my account and all my files are missing

No problem, Raquel7! One more thing I’d like to ask; had you linked your old Dropbox account to any other devices? Any computers, for example, where your old Dropbox folder may still be showing along with your files, or a mobile app?

I had it in my phone, but it signed out and when i entered again it appears empty! 

I moved to a different country, could that be a reason why my account was reset?

That shouldn’t have affected your Dropbox account or the files on it. 

At this point, I suggest getting in touch with our support team directly, so that they can look into this further. 

Please follow these steps to log a ticket with them and then, send me your ticket number here. I’ll make sure to leave them an internal note, as well.

Thank you so much for your help. I can´t get in touch with support, bc when i get in the page you mentioned, it asks me to log in , and when i do it doesnt give me options 😞

So, you're being asked to log in when you visit this page directly from an incognito window Raquel7?

Yes, exactly

I see, thanks for confirming this for me Raquel7 

In that case, may we reach out via email to have a further look internally? 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Yes, please!! ill be waiting your email! thanks a lot!!!

Hi Raquel7, I've sent you an email, please could you reply to it when you get a chance.

Thaks a lot! i already replied.