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Forum Discussion
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Hello! im not sure but maximum 3 months
- Mark
Super User II
Raquel7 wrote:
Hello! im not sure but maximum 3 months
And events is empty?
If so only a few things can have happened - the account was deleted and this is a new one (or you've accidentally logged in to a new account instead of one you already had), the files have been permanently deleted by something - which would not appear on Events OR they were shared files and you have been removed from said share.
Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?
- Mark
Raquel7 wrote:
Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?
It isnt possible to recover a deleted account, but, my guess is that if you didn actually delete it you have accidentally logged in and set up a second account and your data will be on the 'old' one instead.
- Hannah
Dropbox Staff
Hey Raquel7, just to confirm, are you sure that you're using the same email address to login to your account, as you did before?
Hi Hannah, yes im sure cause i just have one mail account
