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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
Johnofcc's avatar
Johnofcc
New member | Level 2
I logged in woth my old username & password just fine. The files sre gone though. May or may not have been 12 months. The account was still active though. Just not in a paid subscription. Where would i find the files? Thanks!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hmm, if the account was active, then the files should be in your all files page.

 

Try looking at your deleted files and your events page as well, to see if you can find anything there.

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