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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
Johnofcc's avatar
Johnofcc
New member | Level 2

I had lots of pictures and files uploaded to Dropbox when I had the premium plan. About 3 years ago I did not renew it. I logged on to the free version now. Of course, my files are not there. Not enough space I would imagine. My question is: If I upgrade my plan, can I retrieve all of the older files that were uploaded previously? Thank you

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Johnofcc, thanks for reaching out to the Dropbox Community.

 

Dropbox wouldn't have deleted your files, even if your subscription wasn't renewed, your account would just go over its quota and you'd keep getting reminders to re-upgrade.

 

Did you receive any of those reminders?

 

Also, when was the last time you logged in to the account? If it's been more than 12 months, the account itself would have been deleted due to inactivity.

 

Could that be the case?

  • Johnofcc's avatar
    Johnofcc
    New member | Level 2
    4 months ago
    I logged in woth my old username & password just fine. The files sre gone though. May or may not have been 12 months. The account was still active though. Just not in a paid subscription. Where would i find the files? Thanks!
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hmm, if the account was active, then the files should be in your all files page.

       

      Try looking at your deleted files and your events page as well, to see if you can find anything there.

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