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Forum Discussion
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
The email from "em-s.dropbox.com" is likely a valid notification. However, to be safe, avoid clicking links directly. Instead, log in to Dropbox separately to check for new documents. Always prioritize online safety.
- Mark
Super User II
Graham-7 wrote:
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Yes it is 🙂
Now I'm back and I see I misconstrued your (ambiguous) answer: lesson - I must never ask a question in the form of two, contrary, closed questions.
Fine, it's legit. Except it's not legit. The information that there was a new document for me was nonsense. There is no such document for me. So, I wonder why Dropbox decided to tell me there was. Telling me there is a document when there isn't a document sounds like phishing, whichever way you put it.
The list of accepted Dropbox domain names is dizzying in its length. Whilst I have every understanding that Dropbox organises its domains and its online and offline structure as it sees fit, would recognition of the "scam" as an ever-present phenomenon that has been with us since the day and hour one guy realised he could copy another guy's signature not suggest that a dizzying array of domain names makes the feasibility of creatively inventing a new one in order to fox and beguile the unwary - who needn't as a result be all that unwary in order to get caught out - all the more possible? The more you have, the more you can feasibly have.
They don't half keep us on our toes, eh? Thank you (I assume the "Yes" means it's a trick).
I got the following email:
Its from <no-reply@em-s.dropbox.com> and it came into my priority folder. It's fake right?
Thanks in advance
I received an email notification that there was a "Shared File waiting for you". When I went to click on it, it was a file shared with me from 2020. Is there a reason I would've received that notice today about it?
- I also received a suspicious email from this address, stating:
“Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!”
After *not* clicking the button and checking my Dropbox account through the app, there hasn’t been a new file for over 4 months. The email looks official enough but isn’t quite the same design/layout as other Dropbox messages I’ve received.
This is the only time this address has ever sent me an email. I’d send screenshots or email support but on a basic account those unfortunately don’t seem to be options. It really feels as though this warrants a closer look from your security team.I received the same email:
“Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!”
from address:
is this a scam?
- I’d appreciate it if we were able to forward this email to Dropbox support and/or confirm it was actually sent from the Dropbox team. A preview of the link looks as though there’s a redirect happening in the URL that leads to a sign in page- even though I’m signed in already. In the meantime, leaving this as issue marked as “Accepted Solution” is misleading and a potential security risk.
I have also received this email in the last hour... same text and no file when I log in to Dropbox.
"no-reply@em-s.dropbox.com
If anyone receives this email, DO NOT OPEN! It is a scam email trying to get you to click on the link - message states "Just a heads-up - you've got a shared file waiting for you. Click the buttom below to check it out whenever you're ready!"
- Walter
Dropbox Staff
Hey there scarbleu & Al_Simmons , I just wanted to mention that this email seems legit since this is an official domain of Dropbox in the email you received. I just received the exact same email notification to be completely honest.
I hope this helps!
Hello,
I was checking my emails and came across an email from dropbox, the email body looks 100% legit no spelling mistakes no numbers either, but the address looks questionable, the email is no-reply@em-s.dropbox.com. The email subject is "top strategies to maximize your potential", the email body seems to be about dropbox cloud storage (for free), exercise for 20 minutes, free password manager and turning on camera uploads if that's any help to anyone.
I've tried searching here and I've tried searching the email address on google but haven't found anything on it, so I'm wondering if it's legit before I end up blocking the email.
- Megan
Hi SausageRoll111, I'd be more than happy to help!
If you take a look at this Help Center article about the official Dropbox domains, you'll see that em-s.dropbox.com is an official Dropbox domain.
Therefore, the informative email seems to be coming from us, indeed.
I hope this helps!
I received email from the same address yesterday. Logged in and there was nothing waiting (nor was I expecting anything). Scam?
- I’ve just received a scam mail from this email address no-reply@em-s.dropbox.com
- Hannah
Hey cosmodoc, thanks for letting us know about this.
The em-s.dropbox.com domain is actually one of our official Dropbox domains; what's the email you received about?
Can you send us a screenshot?
I received an email from no-reply@em-s.dropbox.com that said I had a shared file waiting for me. Has anyone else gotten this? Is this a valid email address from Dropbox?
So if emails from "no-reply@em-s.dropbox.com" are from a valid address, why does it seem like so many people are getting bogus emails from it?
I also had one this morning and immediately did not trust it. The subject was "Files shared with you." I didn't trust it because it didn't tell me who shared files with me, like it normally does. I logged into my account and, sure enough, as I suspected, there were no new files shared with me.
From this experience and reading other replies, my hunch is to ignore anything from "em-s.dropbox.com." All my legitimate emails from Dropbox come from "dropbox.com."
- Hello all i literally receiveing emails it seems from Dropbox but i didnt trusted
The email is : no-reply@em-s.dropbox.com
Would anyone here check and help
Thank you- Mark
- Thank you Mark
I don't know what board to choose. I am desperate. I got an email saying there was a shared file waiting for me. I clicked on the button in the email and it brought me to dropbox. I couldn't find a file. I'm very worried that the email was fraudulent. AND VERY IMPORTANT - now I cannot find the two external hard drives that used to be located on my desktop. I think it's related to backups, but I really have almost no idea how backdrop works. WHERE ARE MY DRIVES and the very important files that are in them. PLEASE SOMEONE help me. I desperately wish I could speak to a person, but I cannot find anyway to do that. PLEASE HELP!!!! Mostly I want to find my hard drives and get them off dropbox and back onto my desktop.
- Megan
Hi Njl7, let's jump right into this!
Is the email you received from the no-reply@em-s.dropbox.com email address? If so, then keep in mind it's indeed an official Dropbox domain. You can see more about this here.
Now as for the Backups: what do you see when you visit your Backup page online? Are the external hard drives there?
Keep me posted!
Hi Megan,
I am communicating with someone via the Facebook Messages thing. Is that you??
I rarely use Dropbox. I recently got a suspicious email from "Dropbox". It is from
And they say I have got a shared file waiting for me.
I'm afraid to click on it due to possible virus. Who should I send this to?
- Jay
Hi chrogers2000, I've merged you to this post to keep similar queries together. Please read this post for more info.
I just received an email, purportedly from Dropbox although I'm inclined to think it's a scam. However, after browsing through the forum, I noticed others with more or less the same complaint and getting replies (whether from Dropbox or just superusers answering questions, I don't know) that attempt to justify email marketing content that is clearly awful, based on a fear strategy. I'll paste the full communication of what I received (mind you, this is the first email I've gotten from Dropbox except for the ones they sent when I signed up):
Subject line:
Eligibility confirmed: username, you'll lose access to your files if you don't act soon!Email Content:
Notice: Your files are about to stop syncing, username.
Here's access to up to up to 3 TB (3,000 GB) of space.There's limited space available in your Dropbox. Even adding just one more file might stop your account from syncing and being able to access them when you need to.
View your accountAs a professional copywriter, I can assure you that NO ONE appreciates receiving an email with the above subject line, no matter the offer. The email content is hardly any better, with its pushy sales tactic. If this came from an ad agency's creative team, I suggest dropping them immediately. This is low-class scaremongering and scammer-level writing. It even has a grammatical error (to up to up to).
Marketing emails are effectively a knock on someone's door. A business shouldn't be knocking with THAT (a threat, basically) if it hopes to get people to open their virtual door and act welcoming. Honestly, I'm surprised at the terrible communication, as Dropbox is a pretty good service overall. I'd hate to see it ruin the goodwill it has managed to accumulate due to bad email marketing. Sadly, oftentimes a single misstep can wreck a record of sound decisions ("I'm telling YOU. RIGHT. NOW. ... That [profanity removed] is NOT real!"). 🤣
Marketing emails are generally trashed without a glance and it's a victory to get people to even open them. Dropbox needs to rethink its strategy and steer clear of any wording that sounds pushy or anxiety-inducing if it wants users to open emails, read, engage, and click through (email-savvy people avoid links since there's always a chance it's a phishing attempt, so maybe rethink that, too). Here's a tiny bit of help to get started (not mine and not selling anything, just something I downloaded a while ago to get some pointers): [link removed]
So, that's my long-winded way to ask... was this a phishing email? (If it was, sorry Dropbox. My bad.)- Megan
Hi madcopy, welcome to our Community!
Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.
It does look like a Dropbox-related email address, however you haven't clarified if it's coming from an official Dropbox domain, or not. Can you let me know more?
Keep me posted!
Hi, Megan!
Thank you for taking the time to reply.
I think it is coming from a dropbox domain. Here is the information from the email:
from: Dropbox <no-reply@em-s.dropbox.com>
to: [removed per Community Guidelines]
date: Sep 8, 2023, 8:25 AMsubject: Eligibility confirmed: mad, you'll lose access to your files if you don't act soon!
mailed-by: email.dropbox.com
signed-by: dropbox.com
Don't get me wrong, I'm not frothing at the mouth or anything of the sort but 1) the style was a bit jarring 2) phishing emails get better and better at spoofing email addresses all the time, plus 3) the grammatical error (which used to be a dead giveaway for those kinds of emails but they've learned from their errors), all of it together added up as "suspicious." I did the only thing I could think to do after a Google search that led me to similar complaints posted on the forum back in 2022.
Let me know if there's any other information I can provide.
Again, thank you for your time!
