Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

[Graham-7]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?

Thank you.

[rockzilla2520]

I did. Funny thing is, it was a file from someone I no longer communicate with and I had previously deleted the file.

[Tuscawilla]

I received the same email but it looked fishy to me because normally it says who sent the files. I logged in to my account & there were no new documents shared with me.

[Frog23]

I received it also. Took me to a folder I thought I had deleted and shared with someone I hadn’t communicated with in years. Didn’t look for the file, unshared and deleted folder straight up.

[dm-2023]

I received an email from no-reply@em-s.dropbox.com that said I had a shared file waiting for me. Has anyone else gotten this? Is this a valid email address from Dropbox?

[Megan]

Hi @dm-2023, I'd be more than happy to help!

If you take a look at this Help Center article about the official Dropbox domains, you'll see that em-s.dropbox.com is an official Dropbox domain.

Therefore, the informative email seems to be coming from us, indeed.

I hope this helps!

[hhassouni]

I received an email form no-reply@em-s.dropbox.com advising me a file shared with me.  I was not expecting any files, I have no idea who is sharing files with me.  How do I make sure it is not a malicious link?  

[Megan]

Hi @hhassouni, welcome to our Community!

It seems, based on your info and the domain, that the email is coming from an official Dropbox domain, it is therefore valid. You can see more about this here.

If you have any questions, let me know. 

[Shannon W]

So if emails from "no-reply@em-s.dropbox.com" are from a valid address, why does it seem like so many people are getting bogus emails from it?

I also had one this morning and immediately did not trust it. The subject was "Files shared with you." I didn't trust it because it didn't tell me who shared files with me, like it normally does. I logged into my account and, sure enough, as I suspected, there were no new files shared with me.

From this experience and reading other replies, my hunch is to ignore anything from "em-s.dropbox.com." All my legitimate emails from Dropbox come from "dropbox.com."

[Megan]

Hey everyone! 

A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened.

We'll update you once we have further info, thanks!

[Megan]

Hey everyone!

A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened.

We'll update you once we have further info, thanks!