Inaccessible email address & can't receive 6-digit-code.

[Philippe0206]

Hello everyone

I have an account identified by an email address now inaccessible I know my password but I cannot receive the Verification code
Here are the questions asked to make access to me

[email removed as per Community Guidelines] Please tell me what question the answer does not correspond to the question
I have no support not fulfilled sufficiently precisely
OK
So I asked to receive more precise questions
answer :
We cannot do this
is this Dropbox or Kafka Box
Thank you for your help

[Mark]

You need to contact support.

https://help.dropbox.com/account-access/lost-email-access

[Megan]

Hey @Philippe0206, welcome to our Community! 

For security reasons, I went ahead and removed part of the message that provided sensitive info, since this isn't safe to be on a public forum. 

Based on what you mentioned, it sounds like you were in contact with our Support team. Could you send me the ticket number reference, please? 

Keep me posted! 

[Philippe0206]

ticket #23505423

thank you

[Megan]

Hi @Philippe0206, thanks for that! 

I'm afraid there's not much that we can do on our end.

The agent working on the case requested some additional info, in order to help with the request. 

Since they have a better visibility than we do on our end, and they are a specialized group, I suggest following the steps they provided and try to provide them some additional info, that might help them locate the account.

I hope this clarifies!

[Philippe0206]

Thank you for your help
In my first message I point out that they say that the information provided is not sufficient
They correspond exactly to the questions asked
But they say that it is insufficient without saying what would be sufficient, IP address, Mac or other
how to answer when the question is not asked
It's totally stupid
this only dismantles that they absolutely do not master the security of data entrusted to you

[Philippe0206]

Unfortunately they do not offer questions, they simply say that it is not enough, without requesting new information precision
Let them clearly ask me questions like all other organizations of the Internet Apple Microsolt Google etc which have clear identification protocols and where we must not guess the questions to answer
It's absolutely incredible

[Mark]

Dropbox are very, very, strict on not giving access to accounts - there are lots of cases on here where they've refused to do so. Ultimately thats a good thing as if not anybody could pretend to be a user and get their data. 

All you can do is contact Support and see if they can help. If they cannot then your only other option is get the email reactivated. If that doesnt work the account is lost.

[Philippe0206]

Thank you very much for taking the time to answer
little summary
I have an account of which I have the password and which is active on my iPad with an email address that is no longer active
I wish to change the email address for an active
impossible ...

[Mark]

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@Philippe0206 wrote:

Thank you very much for taking the time to answer
little summary
I have an account of which I have the password and which is active on my iPad with an email address that is no longer active
I wish to change the email address for an active
impossible ...

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So, if its active on the iPad DONT log out or let it log out - the easiest thing to do here then is create links to everything (or move all in to a folder and link to that) and create a new account. 

That way everything is sorted 🙂