I'm being asked to grant access when saving Excel files as PDFs to Dropbox

[MikeDix]

I always used to save my excel worksheets as PDFs to a dropbox folder but now its asking to grant permission but won't let me select the folder in dropbox.

[Walter]

Hey there @MikeDix, sorry to hear you're having issues with this.

Can you please clarify what device you're using and where exactly are you getting this message?

If possible, you can send us a screenshot so that we can have a visual too.

Any additional information is more than welcome! 

[MikeDix]

sorry for the slow response.

I am using a MacBook pro with office 365. 

I have been using an excel template to write invoices with macros to save a worksheet to a dropbox folder as a pdf.  

I have been doing this for years but recently some update (not entirely sure it's a dropbox update) is preventing me from this last step.Options are greyed outOptions are greyed out

[Megan]

Hi @MikeDix, thank you for your screenshots! 

Could you kindly walk me through the exact steps you follow on your end? In addition, are the options greyed out no matter which path you choose, even if it's outside of Dropbox?

[phoenixhong]

im having the same issue like this, and it can save outside dropbox even to other cloud services

[Nancy]

Hey @phoenixhong! To clarify, are the options grayed out only when trying to save your Excel files as a PDF to Dropbox? 

Is this happening with other Microsoft files, too?

What’s the syncing status and app version of your Dropbox app?

[MikeDix · Accepted solution]

It seems to be working now. Don'y know why. Maybe a new update