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I don't have access to my old phone number and email address. How to get into my account?

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I don't have access to my old phone number and email address. How to get into my account?

KCK12
New member | Level 2
September

Old phone number and email address no access to. How do I get in my account? My only options are sending code and help with something else…

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Megan
Dropbox Staff
September

Hey @KCK12, let's jump right into this! 

 

Just to make sure we're on the same page here: are you referring to our 2FA or our 6-digit security-code? 

 

Let me know more, and we'll take it from there! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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