Security and Permissions
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I have an old Gmail account that I deleted and can no longer access.
When I try to login to my Dropbox account, it sends a code to that email address.
I know the password, can't receive the code to that email address.
Can someone update the email address on my old account or offer another solution?
Hi @Malcolm4, thanks for bringing this to our attention.
Are you able to recreate the email address on Gmail in order to receive the verification code?
Do you have any other device that is already connected to your account?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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No, because I deleted the Gmail Account a few years ago and they don't recycle Gmail accounts, nor can they recover deleted accounts apart from ones recently deleted.
No devices. Not used in at least 8 years...
Haven't logged into the Dropbox account in at least 8 years. I've gone through a few devices since then.
If you haven't accessed the Dropbox account for more than 12 months, then it should've been deactivated due to inactivity.
However, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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