You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Malcolm4's avatar
Malcolm4
New member | Level 2
2 months ago

I deleted my Gmail account, and now I can't access Dropbox because it sends an email there

I have an old Gmail account that I deleted and can no longer access. When I try to login to my Dropbox account, it sends a code to that email address. I know the password, can't receive the code ...
Account Access
emails
FAQ
Security
b012b012bb's avatar
b012b012bb
Explorer | Level 4
17 days ago

Has your problem been solved? I have the same problem as you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    Hey b012b012bb. I'm afraid not even our support team can update the email address of that Dropbox account, as this would pose an account security concern. 

     

    However, I've logged a ticket for you, so that we can check all other possible options. Please reply to my email, as soon as you see it.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!