We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

mushanga's avatar
mushanga
Explorer | Level 3
2 months ago

I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.

Hi,

 
I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords with a Basic account. It jumps to the 'You're all set!' window however when I select 'Continue' it then reverts back to the 'Upgrade to Dropbox Plus to use Passwords' window.
 
Please advise.
 
Many thanks,
 
Matt
Dropbox Passwords
iOS
Mobile
Mobile App
  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi mushanga ,

     

    Thanks for reaching out to us. 

     

    Quick question are you only using the app on this phone? Or have you used it on other phones too . 

     

    Just trying to get a better idea to help you out.

    • mushanga's avatar
      mushanga
      Explorer | Level 3
      2 months ago

      Hi. That is correct - this is the only phone I am using the Passwords app on. I also use it in the Safari browser on my Mac.

       

      Thanks

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi from me too, mushanga! As a free Basic account user, you should be able to use Dropbox Passwords indeed on 3 devices maximum. 

         

        Are you able to use the Passwords browser extension normally or are you receiving a similar prompt there to upgrade your Dropbox account?

  • mayukhsarma's avatar
    mayukhsarma
    New member | Level 2
    18 days ago

    Same here, but using an Android device,first it shows CHECKING YOUR DEVICE, then an "ERROR" prompt pops up

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!