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mushanga's avatar
mushanga
Explorer | Level 3
2 months ago

I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.

Hi,   I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords w...
Dropbox Passwords
iOS
Mobile
Mobile App
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi from me too, mushanga! As a free Basic account user, you should be able to use Dropbox Passwords indeed on 3 devices maximum. 

 

Are you able to use the Passwords browser extension normally or are you receiving a similar prompt there to upgrade your Dropbox account?

mushanga's avatar
mushanga
Explorer | Level 3
2 months ago

Hi Nancy - yes I am able to use the Passwords browser extension on my Mac Studio in Safari without any issues.

 

I noticed in my Dropbox online security settings that my Mac Studio is listed as a device alongside 'Safari Mac OS' - shouldn't these be treated as one as it's the browser on the device?

 

Thanks

  • mushanga's avatar
    mushanga
    Explorer | Level 3
    2 months ago

    I think I have resolved the issue - I noticed I was using the Passwords browser extension on a 3rd device (MacBook Air) in both Safari and Chrome browsers. I have removed those entries and can now use the Passwords app on my iPhone.

     

    My question is - does each browser sign-in count as a single device? Or does signing into multiple browsers on one device still count as one device? If the latter, shouldn't I be able to use my Mac Studio, iPhone and MacBook Air all at the same time as this does not exceed the 3 devices maximum limit?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi mushanga, each browser would count as a separate device, and each mobile app install is a separate device.

      • mushanga's avatar
        mushanga
        Explorer | Level 3
        2 months ago

        Hi Jay - ok that makes sense now. Does an install of Dropbox desktop on a Mac also count as a separate device? Even if the browser is on the same Mac? The Passwords manager is not a local app, only a browser extension, so not sure if that would count?

         

        Thanks for your help.

    • mayukhsarma's avatar
      mayukhsarma
      New member | Level 2
      17 days ago

      Is there a way to log out from non-accessible devices?
      As I have reached the free 3 devices login limits, I now want to log in to a new device but unfortunately, I forgot to logout from the old device before performing device factory reset; the same goes to the remaining two devices.

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