I can't sign in with my paid account, as I'm not receiving the password reset email

[jkerski]

Hi folks--

I can sign in with my Dropbox free account, but I cannot sign in with the account that I pay for.

I use "forgot password" and then ... never receive any email notification despite checking all emails including spam folders.

Thank you.  

[Rich]

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@jkerski wrote:

I use "forgot password" and then ... never receive any email notification despite checking all emails including spam folders.

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Are you sure you're using the correct email address for the paid account? Use the credit card charge lookup tool to verify the email address on the account.