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LuKeSkO's avatar
LuKeSkO
Explorer | Level 3
8 months ago

I can't delete my account, why?

Hi,   I want to delete my account. I've been trying to do that for many months now but everytime I try that, I get error 500. Is there anyone who could delete the account for me? I get a lot of e...
Account Access
deleting
Web
Website
AAAAZ's avatar
AAAAZ
Explorer | Level 3

Hi, LuKeSkO,

What type of Dropbox account you're trying to delete? personal, family, or business account. Make sure you get the right settings to delete your Dropbox account. Please backup your important files in Dropbox before deleting them, or your files might get lost.

Check out more settings about deleting Dropbox account and solutions you can't delete Dropbox account: [removed per the Community's Guidelines]

Good Luck!

LuKeSkO's avatar
LuKeSkO
Explorer | Level 3
8 months ago

Hi,

 

I'm only using a personal free account. Otherwise, I would contact support directly but since I do not have an active subscription, I can only do this.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey LuKeSkO - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally at this point? 

    • LuKeSkO's avatar
      LuKeSkO
      Explorer | Level 3
      8 months ago

      Hello Walter  . Sure, feel free to contact me directly by mail.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the cooperation LuKeSkO - you've got :envelope: 

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