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I can't access my email address and, as a result, my Dropbox account.

I can't access my email address and, as a result, my Dropbox account.

alfa5911
New member | Level 2

你好,我的註冊信箱系統公司已經沒有營運了,但是我沒更改新的email ,導致我無法登入,我每個月都有繳費喔!
麻煩請你們協助我該如何做?
非常謝謝!

2 Replies 2

Mark
Super User II

https://help.dropbox.com/account-access/lost-email-access


 


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Nancy
Dropbox Staff

@alfa5911 。系統會要求您提供一次性代碼,該代碼會發送到您的 Dropbox 電子郵件地址,對嗎?

 

您是否檢查過任何仍連接到該帳戶的裝置?如果是,您可以在通知部分找到代碼並輸入您的 Dropbox 帳戶。

----------------------

Hey @alfa5911. You’re being asked for a one-time code that’s sent to your Dropbox email address, correct? 

 

Have you checked for any devices that are still connected to this account? If yes, you may be able to find the code in their notifications section and enter your Dropbox account.

 

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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