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I can't access my Dropbox account as I've lost my phone with my Gmail.

I can't access my Dropbox account as I've lost my phone with my Gmail.

Jahid805
New member | Level 2

I lost my mobile phone with [removed] gmail account so I recover but not recovery email please solve my problem thank you so much, my gmail [removed]

 

[personal information removed per the Community's Guidelines]

1 Reply 1

Nancy
Dropbox Staff

Thanks for your post, @Jahid805

 

To make sure I understand what’s going on, can you send me a screenshot of what you see when trying to access your Dropbox account? Are you being asked for this one-time code perhaps? 

 

Before posting your screenshot here, make sure you’ve removed your email address since this is a public forum.

 

Keep me in the loop for any updates.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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