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Forum Discussion

lerakut's avatar
lerakut
Explorer | Level 4
2 months ago

I can't access my Dropbox Plus account; a one-time code is sent to my old address.

Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address...
Account Access
emails
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey DropsterG, sorry to hear that.

 

Have you also tried checking if you have any devices linked to that account, which would allow you to receive the one-time security code?

 

As for you lerakut, reply times are a bit different over email, but I did send you an update, so we'll be continuing there.

DropsterG's avatar
DropsterG
Explorer | Level 4
2 months ago

Hi Hannah , yes: I already checked that. No success.

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 months ago

    Nancy : yes, please!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey DropsterG, I just sent you an email!

     

    I'll be happy to see you there! ☺️

  • DropsterG's avatar
    DropsterG
    Explorer | Level 4
    2 months ago

    I sent an answer yesterday and look forward to solve my issue with your help.

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