I can't access my Dropbox Plus account; a one-time code is sent to my old address.

[lerakut]

Hello,
I have the following problem.
My Dropbox Plus account is linked to an email address that no longer exists because it was changed.
When logging in, the code is sent to this old email address, which I can no longer access.
You can bypass this with the code by clicking "Having trouble receiving a code?", but unfortunately, this doesn't work for me.
How can I log in without a code so I can change my email?
Thanks in advance!

[Walter]

In that case, may we reach out via email to have a further look internally @Blu3?

[Blu3]

Yes sure

[Hannah]

Hey @Blu3! I just emailed you, so we'll continue investigating your issue there. 🙂

[DropsterG]

Dear Hannah,

I have the exact same problem as @Blu3 is talking about. Yould you please help me, too.

[lerakut]

Hello,
I replied but I got no answer. How long does it usually take?

[Hannah]

Hey @DropsterG, sorry to hear that.

Have you also tried checking if you have any devices linked to that account, which would allow you to receive the one-time security code?

As for you @lerakut, reply times are a bit different over email, but I did send you an update, so we'll be continuing there.

[DropsterG]

Hi @Hannah , yes: I already checked that. No success.

[Nancy]

Thanks for checking, @DropsterG. Can we log a ticket for you to this email address?

[DropsterG]

@Nancy : yes, please!

[Megan]

Hey @DropsterG, I just sent you an email!

I'll be happy to see you there! ☺️