I am not able to receive the 6 digit code in my email

[U7lo]

Dear Dropbox

I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.
I've added no-reply@dropbox.com to my contacts.
I've checked my spam folder.
I've verified my address is correct.
I have also verified that the email address can receive mails from other sources.
I can also send you an email from that address if need be. I just need an address to send it to
I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.
I have full access to my Dropbox account on my desktop and on the webpage.

Please help me

[Walter · Accepted solution]

Hey @U7lo - sorry to hear you're having issues with this.

Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

[U7lo]

Of course I would be grateful for that, waiting for your contact

[Walter]

Sure thing @U7lo - you've got  

[HiloMuni]

Hi Walter - I'm having the same issue. I'm trying to change my dropbox email to a new email address and the verification code never comes. I've checked all the things and even contacted our support to see if the email is being blocked from coming into my spam folder and they have no record of anything coming from Dropbox. Would you be able to help? Thank you! 

[Nancy]

Hey @HiloMuni! Can you send me the ticket number you should’ve received from your convo with our support team? I’d like to check it first.

[HiloMuni]

Hi Nancy, 

I don't think I have access to the support team? It said I can post to the community forum to try and get a solution. I haven't submitted any ticket 

[Jay]

Hi @HiloMuni, in that case, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

[Millie4]

Hi Walter,

Please can you urgently reach out, I have a different account that has been set up with an incorrect email. each time I have created a ticket I have had an email to say its resolved and I've had no communication. 

I need to access the account but can't verify as the email was misspelled in set up.