We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Mark Jackson C.
3 years agoExplorer | Level 4
Getting Access to Replay
Hi, I am the admin for our account and I would like to try out Replay for our video production services. Am I able to be given access to this? I reached out to support and they told me to fill...
- 3 years ago
Hi all,
The team have fixed this issue and Replay should be working properly. If you are still experiencing issues please let us know.
Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.
butterid
Explorer | Level 4
please keep us informed. 36h passed with no update or solution. if you are trying to establish this tool vs. frame.io, it makes me wonder how it can happen, that my clients and me are denied access in the middle of several projects...
Emma
3 years agoCommunity Manager
Hi all,
The team have fixed this issue and Replay should be working properly. If you are still experiencing issues please let us know.
Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.
- Joshua Kuhn2 years agoNew member | Level 2
Hello!
Sorry to reply to an old thread, but I am receiving the same screen as above and don’t see where in my admin settings to activate or request access to Replay. Can someone point me in the correct direction or get this activated for me? Thank you!
- Walter2 years agoDropbox Staff
Hey Joshua Kuhn, thanks for joining our Community and happy 2023!
If you're still having issues with this and have made sure that the beta releases are turned on for your account, may we reach out via email to have a further look?
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!