Error 500 when trying to delete account

[bva974]

Hi,

I got Error 500 when trying to delete my account.

I tried with firefox, edge, chrome. Same error every time.

Can you help ?

Best regard,

B

[Hannah]

Hey @prestong777888, I just sent you an email, so we'll continue there.

[prestong777888]

Dropbox will not allow me to delete my account. The message says I have an active apple subscription, but that is incorrect. My free trial ended December 2, 2023.

[Nancy]

Hi again, @prestong777888! I checked the ticket Hannah opened for you, and I can see you've had a recent update from our specialized team. Please have a look, when you can.

[OATTohatsu]

Hi Nancy,

sorry I could not check my email before. Can you help me again with this issue?
Thank you!

[Megan]

No worries @OATTohatsu, I just created a new ticket for you.

See you there! 

[deletemeplease]

Hello,

I am trying to delete my account and I keep getting error 500.

[Hannah]

Sorry to hear about this, @deletemeplease.

Have you tried from a different browser or a private browsing window to see if that helps?

[deletemeplease]

Hello,
Yes I have tried the app and multiple browsers. I cleared c&c and still keep getting the same error 500

[Hannah]

I see, thanks for the update, @deletemeplease.

In this case, can we send you an email, so we can take a deeper look into the issue?

[deletemeplease]

Yes please