Error 500 when trying to delete account

[bva974]

Hi,

I got Error 500 when trying to delete my account.

I tried with firefox, edge, chrome. Same error every time.

Can you help ?

Best regard,

B

[Walter]

Hey @Nc22538 - sorry to jump in here, but would it be OK if we reached out via email to have a  further look internally at this point? 

[Longwayround]

I am trying to delete my account but keep getting an error 500.
Read the other forum question like this but didn’t really help. I have a Dropbox basic account & have deleted all pics vids etc.

[Nancy]

@Longwayround, can you please try to access your Dropbox account via a different browser, or even incognito mode, and let me know if any of that helps with deleting your account?

[Nc22538]

Yes please

[Nc22538]

Email updated

[Longwayround]

Hi Nancy have tried incognito & a private browser (DuckDuckGo) no luck. Still getting the error 500 message.

[Jay]

Hi @Nc22538, I've sent you an email, please could you reply to it as soon as possible. 

@Longwayround, would it be possible to send you an email in order to investigate this in more detail?

[Longwayround]

Hi Jay yes please. Let me know how we can do that without me having to post my email here?

[Nancy]

Hi again, @Longwayround. Please check this email address, and reply back to my message. We'll take it from there.

[Longwayround]

Hi Nancy that link doesn’t work - it sends me to my private account.

This is the link you just sent me: https://www.dropbox.com/account/general