Error 500 when trying to delete account

[bva974]

Hi,

I got Error 500 when trying to delete my account.

I tried with firefox, edge, chrome. Same error every time.

Can you help ?

Best regard,

B

[Megan]

I just sent you a new email, I'll see you there @bva974! 

[bva974]

I just replied

[OATTohatsu]

Hello, I'm experiencing difficulty in deleting my Dropbox account. I have followed all the necessary steps, but when I try to proceed, I encounter a '500 error' page. This happened several times (in different days)
Can you please assist me with this issue?

Thank you

[Walter]

Hi there @OATTohatsu - sorry to hear you're having issues with this.

Could you please clear your browser's cache or try another browser and let us know if this persists?

Thanks!

[OATTohatsu]

Hello,

I confirm you I have the same problem also with different browsers.

[Nancy]

Hey @OATTohatsu, sorry for jumping in. 

Did you also clear your browser’s cache, like Walter suggested? 

What if you try an incognito window instead?

[Nc22538]

Can you possibly send me an email so I can delete my account. I’ve tried different browsers and I’ve followed the steps it keeps giving me an error 500. I see that you reach out to some via email and that’s what I’m asking for so I can get this done.

[Megan]

Hi @Nc22538, let's see what we can do about that!

Do you receive this error message right after inserting your Dropbox password or before that?

Can you please open an incognito window on your browser instead, and give this one more try?

Let me know what happens.

[Nc22538]

It still didn’t work and it appears after I put everything in.

[Nc22538]

Can I get an update? Or can you just manually remove the account