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Error 500 - Impossible to delete account

Error 500 when trying to delete account

bva974
Helpful | Level 5

Hi,

 

I got Error 500 when trying to delete my account.

I tried with firefox, edge, chrome. Same error every time.

Can you help ?

 

Best regard,

 

B

60 Replies 60

Megan
Dropbox Staff

I just sent you a new email, I'll see you there @bva974


Megan
Community Moderator @ Dropbox
dropbox.com/support


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bva974
Helpful | Level 5

I just replied

OATTohatsu
Explorer | Level 3

Hello, I'm experiencing difficulty in deleting my Dropbox account. I have followed all the necessary steps, but when I try to proceed, I encounter a '500 error' page. This happened several times (in different days)
Can you please assist me with this issue?

Thank you

Walter
Dropbox Staff

Hi there @OATTohatsu - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let us know if this persists?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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OATTohatsu
Explorer | Level 3

Hello,

I confirm you I have the same problem also with different browsers.

Nancy
Dropbox Staff

Hey @OATTohatsu, sorry for jumping in. 

 

Did you also clear your browser’s cache, like Walter suggested? 

 

What if you try an incognito window instead?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Nc22538
Explorer | Level 3
Can you possibly send me an email so I can delete my account. I’ve tried different browsers and I’ve followed the steps it keeps giving me an error 500. I see that you reach out to some via email and that’s what I’m asking for so I can get this done.

Megan
Dropbox Staff

Hi @Nc22538, let's see what we can do about that!

 

Do you receive this error message right after inserting your Dropbox password or before that?

 

Can you please open an incognito window on your browser instead, and give this one more try?

 

Let me know what happens.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Nc22538
Explorer | Level 3
It still didn’t work and it appears after I put everything in.

Nc22538
Explorer | Level 3
Can I get an update? Or can you just manually remove the account
Need more support?