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Error 500 doesn't let me access my Dropbox account

Error 500 doesn't let me access my Dropbox account

LauCar
New member | Level 2

This occurred first after I saved a .js file and since then it keeps appearing on the screen so I don't have any access to my files and folders

 

LauCar_0-1729708316566.png

 

I need to share one of my files (for work) asap and it is very important that I manage to do so today!

Can anyone help solve this problem? I am practically locked out of my account

1 Reply 1

Jay
Dropbox Staff

Hi @LauCar, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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