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Email owner is no longer alive, and I have no access to the security code.

Email owner is no longer alive, and I have no access to the security code.

catoo6
New member | Level 2

mail adres uzantım @w.cn ve sahibi öldü sanırım hiçbir maili alamıyorum dropbox sifremi biliyorum ama maile kod gönderiyo ama mail yok ortada giris yapılıyo mail gelmiyor sorunu çözemiyorum

1 Reply 1

Megan
Dropbox Staff

Merhaba @catoo6, bize ulaştığınız için teşekkürler ve hesabınıza erişimde sorun yaşadığınızı görmekten dolayı üzgünüm.

 

Sorun şu ki, hesapla ilişkili e-posta adresine erişim olmadan, hesabın mülkiyetini doğrulamanın bir yolu yok.

 

E-postayı yeniden etkinleştirmelerini istemek için e-posta servis sağlayıcısına ulaşmak mümkün mü?

 

Ayrıca, sahibinin öldüğünü söylediğinizde, e-postanın sahibinden, e-posta servis sağlayıcısından veya Dropbox hesap sahibinden mi bahsediyorsunuz?

 

Bana bildirin, gerisini biz halledelim!

 

--

 

Hey @catoo6, thanks for reaching out and sorry to see you're having trouble accessing your account.

 

The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account.

 

Is it possible to reach out to the email service provider, to ask them to re-enable the email?

 

Also, when you say that the owner is dead, are you referring to the email's owner, the email service provider or the Dropbox account owner? 

 

Let me know, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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