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Cannot connect to my account

Cannot connect to my account

JalilP39
New member | Level 2

Hello,

 

I need some help PLEASE! 😫 

I have a Dropbox account, and I try to connect to my account few years after don't use it. (Sorry for my english). I have my password but the email connected to my Dropbox account is over, doesn't exist anymore. When I try to connect to my Dropbox account (with the correct password) they say that they send me a code to this email to verify something, but I don't have access anymore to this email. 

 

Can you help me please ? Someone have a solution ? 🥹 

I have a lot of pictures there for my school years (University).

 

Thanks a lot! 

Jalil

1 Reply 1

Здравко
Legendary | Level 20

@JalilP39 wrote:

... I try to connect to my account few years after don't use it. ...


Hi @JalilP39,

You cannot since your account is wiped out already. After single year of inactivity Dropbox assumes the account "ownerless" and remove it automatic. 🤷 That's it.

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    Здравко Legendary | Level 20
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