Can't sign in to Dropbox App on iPad mini (OS 17.4.1) using single sign on.

[purcj01]

I'm trying to log into my organization's Dropbox App on my ipad mini running OS version 17.4.1. I've been able to log in previously, so I don't know why I can't now. I open the app, enter my organization email address, and I'm taken to the Single Sing On page in Safari. I log in through SSO and a box comes up that says "Dropbox wants to complete single sing-on. You will be signed in as [organization email]". When I select "Allow", I'm asked if I want to open the Dropbox app, which I say yes. The Dropbox app reopens, says "loading" for a second or two, and then goes back to the log-in page with my organization email listed. I'm able to use my gmail account to log into my personal Dropbox so this seems to be an issue with Single Sign On.

I tried deleting Dropbox and re-installing it, restarting the ipad, clearing Safari's website data. Nothing is working.

[Megan]

Hi @purcj01, thanks for bringing this to our attention.

Are you using a personal machine, or a company-managed device? 

Would you mind also clarifying if you're using a Business, or individual subscription please? If you have any screenshots of the issue at hand, feel free to attach them here, just make sure none of your personal info is shown for security reasons. 

This will help me to assist further!

[purcj01]

Hi Megan,

Thanks for your reply! I'm using my personal ipad mini, which has worked without issue until recently. I'm trying to log into the Dropbox business subscription offered by my employer. When I use my personal Dropbox account the app works fine. Unfortunately, I'm not sure screenshots will help, as I don't get an error message of any kind, the app just won't move past the log in screen. Please let me know if any other info would be helpful or if you think screenshot would be useful. Thanks!

[Megan]

Hi @purcj01, thanks for the heads up!

Would you mind clarifying if you're able to sing into your Business account through the web-browser? 

And if so, is the current device the only one behaving like this? 

[purcj01]

Hi Megan,

Both my ipad and iphone are having this issue where I can't log into the Dropbox App using the Business subscription from my employer. However, the app works just fine on my MacBook Pro. And I am able to access Dropbox through the web browser on both the ipad and iphone.

[Megan]

No worries @purcj01!

Thanks for trying anyways.

Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

[purcj01]

Of course! What's the best way to share my email address with you?

[Walter]

Hey @purcj01 - sorry to jump in here, but I just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

[alberto_]

hi guys, same issure here with my iphone. found any solutions? thanks!

[Hannah]

Hey @alberto_, sorry to hear about this.

Have you tried clearing the app's cache or completely uninstalling and reinstalling it, to see if that helps?

To clear the cache, tap on "account", then on the gear icon and then on "clear cache".